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Macroeconomic Policy Making

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Mithila Tanzil completed MSS and BSS in Economics from the Islamic University, Kushtia. Currently serving as an academician and focused on exploring the knowledge and experiences through true professionalism. Highly self-motivated to pursue quality education and capable to manage the classroom with good communication skill. Strongly passionate about teaching as well as learning and enormously has the desire to amplify the society through this noble profession.

Development Economics, Economic History & Theories, Women Empowerment, Environmental Economics, International Economics, Growth & Sustainability, Climate Change, Green Economics, Inequality & Poverty.

Md. Ariful Islam is an Assistant Professor at the Department of Economics, Islamic University, Bangladesh. He earned his Ph.D. Degree in Economics from the School of Economics, Finance & Banking, Universiti Utara Malaysia (AACSB accredited). His Ph.D. thesis specialized in the economic valuation of watershed restoration using CVM techniques. His interest covers the valuation of natural resources, watershed management & modeling, tourism economics, and health economics.

Natural Resource Valuation, Watershed Management & Modeling, Tourism Economics, and Health Economics

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https://scholar.google.com/citations?hl=en&user=bNszKBgAAAAJ

By integrating speech act and conservation of resources (COR) theories, the link between motivating language (ML) and commitment to quality customer service (CQCS) was tested. Furthermore, work engagement was introduced as a mediator and employee resilience as a moderator. Partial least squares-structural equation modelling (PLS-SEM) was applied to analyze the data collected from 424 employees in the hotel industry in Thailand. ML has direct and indirect effects on CQCS via employee work engagement. Employee resilience moderates the relationship between ML, work engagement, and CQCS. Overall, the findings indicate the use of ML, employee resilience, and engaged employees to generate CQCS in the hotel industry in Thailand. The study's novelty is that it provides greater insight into how ML, employee resilience, and engaged employees affect quality customer service in the hotel industry in Thailand. The findings contribute to COR and speech act theories by examining the direct outcomes of ML, i.e., CQCS, and how ML is more effective when employee resilience is a boundary condition. Practical and theoretical implications are described.